OutsourcingNews 
US healthcare provider UnityPoint Health is outsourcing key information technology and revenue cycle functions to global vendors, in a move that underscores growing demand for offshore services in markets such as the Philippines. The West Des Moines-based nonprofit said it will cut 207 IT roles and make additional reductions in its revenue cycle department as … Read more
Philippine labor authorities have ordered a business process outsourcing (BPO) firm in Central Visayas to halt operations over safety violations, underscoring tighter enforcement of workplace standards in the country’s outsourcing sector. The Department of Labor and Employment (DOLE) said it issued a Work Stoppage Order (WSO) against one BPO company, directing it to cease operations … Read more
Philippine regulators have allowed outsourcing firms to adopt up to 90% work-from-home (WFH) arrangements, easing a key operational constraint as companies grapple with rising costs amid an energy crunch. The Fiscal Incentives Review Board (FIRB) approved the expanded cap in a resolution dated April 8, raising the allowable WFH share for registered business enterprises (RBEs) … Read more
Healthcare outsourcing firm Carenet Health has expanded its global delivery network with the addition of South Africa-based Response BPO, highlighting intensifying competition among offshore hubs serving the U.S. healthcare sector. The move adds a delivery centre in Durban and strengthens Carenet’s presence across multiple regions, including existing operations in the United States, the Caribbean, Latin … Read more
The Philippines has overtaken India as the world’s top outsourcing destination, driven by strong English proficiency, cost competitiveness and workforce capability, according to a global index. In the latest Ataraxis Global Outsourcing Talent Index, the Philippines scored 90.65, placing it ahead of Malaysia and India, which ranked second and third, respectively. The report cited the … Read more
Philippine outsourcing firm Cloudstaff has distributed about P150 million ($2.6 million) in bonuses to employees, underscoring intensifying competition for talent in the business process outsourcing (BPO) sector. The payout, funded directly by the company and separate from client accounts, was channelled through its internal Cloudstaff Investors Club and allocated primarily to rank-and-file staff rather than … Read more
U.S. prosecutors have charged a tech founder with fraud after alleging he relied on human contractors in the Philippines to mimic artificial intelligence, exposing how outsourced labour can be used to sustain misleading automation claims. Albert Saniger, former chief executive of Nate Inc., was indicted in New York for allegedly misleading investors about the company’s … Read more